TCLA Technology
TCLA Technology Terms of Service
Welcome to TCLA Technology. By accessing or using our services, you agree to the following Terms of Service. Please read them carefully.
1. Services Provided
We offer a range of IT-related services including:
- Analog to digital conversion (e.g., VHS, MiniDV)
- Photo scanning
- PC maintenance and hardware cleaning
- Custom IT support services
All services are performed with care and attention, but results may vary depending on the condition of the original media or equipment.
2. Pickups and Returns
- We offer local pickup and drop-off for clients in selected areas.
- Clients are responsible for ensuring that items provided for service are packaged securely.
- We are not liable for any damage caused during third-party delivery or courier services.
3. Payments and Pricing
- Pricing is clearly listed on our website. All prices are in AUD.
- Additional fees may apply for special requests or extra materials (e.g., USB drives).
- Payment is required upon completion of service, unless agreed otherwise.
- The price of the USB drive may vary depending on what brand is available and what size you need for your media.
4. Data and Privacy
- Any data transferred, stored, or handled during our service process is treated with care and confidentiality.
- We do not keep permanent backups of your files.
- Original media (tapes, photos, etc.) will be returned with your digital files.
5. Limitations and Liabilities
- We are not liable for any loss of data or damage caused by pre-existing faults in the media or devices provided.
- Results are dependent on the quality of the original material.
- By providing materials for digitisation or repair, you confirm you are the legal owner or have permission to copy/convert them.
6. Cancellations & Refunds
- Services may be cancelled prior to commencement, with no charge.
- Refunds are not available once work has begun, except where required under Australian Consumer Law.
- If you’re unhappy with the service, contact us and we’ll do our best to resolve the issue.
7. Intellectual Property
- All digital files and scanned images we create from your original media remain your property, but TCLA Technology reserves the right to showcase samples for promotional purposes (with your consent).
8. Changes to Terms
We may update these terms from time to time. The latest version will always be available on our website.
9. Contact Us
If you have any questions, please contact us at:
Email: hello@tcla.com.au
Mobile: 0424461910