TCLA Technology Privacy Policy

1. What We Collect

We only collect personal information that’s essential to deliver our services:

• Contact Details: Name, email, phone number, and address (for pickups or service calls).
• Service Details: Info about your media (Photos, tapes, documents), devices, enhancements or repair needs.
• Payment Information: Receipts, invoices, or bank payment details.
• Optional Extras: Feedback, instructions, or job-specific notes you supply.

2. How We Collect Your Personal Information

We collect your information:

• Directly from you via email, forms, phone, or in person.
• When you book services, drop off or send equipment, or provide feedback.

3. Why We Collect and Use Your Personal Information

We use your information to:

• Provide the services you requested.
• Keep you updated on your job status or any issues.
• Send invoices and payment confirmations.
• Keep your media safe and return it promptly.
• Comply with legal or regulatory obligations.

We only use your information for purposes directly related to the service you request. Any other use will require your consent.

4. How We Store, Use, and Secure Your Information

• Secure Storage: We store personal information, media, and files safely in a locked physical space.
• Access Controls: Only our trained TCLA Technology team handles your information. 
• Retention & Deletion: We securely delete or destroy your information when it’s no longer needed.
• Media Care: Photos, tapes, documents, and devices are handled with care and confidentiality throughout the process.

5. Sharing Your Information

We never sell or rent your personal information. We only share it:

• With your permission.
• With trusted third parties essential to service delivery (e.g. payment processors like Stripe or bank), who are bound by confidentiality.
• If legally required (e.g. court orders, law enforcement).

6. Your Rights

You can contact us to:

• Access any personal information we hold about you.
• Ask us to correct any inaccuracies.
• Request deletion of your information if it’s no longer needed.

7. Cookies & Website Use

If you visit our website, we may use minimal cookie technology (e.g. for session access or forms). We don’t use third party trackers or analytics unless clearly disclosed, and you’re given an option to consent.

8. Complaints

If you believe TCLA Technology has mishandled your personal information:

1. Please contact us directly so we can address it.
2. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

* Website: oaic.gov.au

* Phone: 1300 363 992

9. Updates to This Policy

This Privacy Policy may change over time. The latest version will always be available on our website or by request.

10. Contact Us

For privacy enquiries, access or correction requests, or general feedback, you can contact:

Email: hello@tcla.com.au